Newcastle International Airport Accessibility Statement
Newcastle International Airport recognises and values the needs of those customers with special assistance requirements. We are committed to meeting the requirements of the Disability Discrimination Act.
In particular we will continue to take reasonable steps to ensure good communications for those with visual, auditory, cognitive and motor impairments.
We will also take all reasonable measures to make it as easy as possible to transit through the airport for both arriving or departing passengers.
Terminal Facilities & Procedures
In both the drop off and pick up points and in the short term car park there are assistance points located by the disabled parking bays. These are linked directly to the airport information desk where assistance can be requested.
In the drop off and pick up car park, if you require more than 5 minutes free time for immediate drop off or pick up, please call the information desk or use the call button at the car park exit.
At check-in those customers who require wheelchair assistance will be issued with a special assistance transit form and directed to the Airport Information Desk which is located on the main concourse between check-in desk 32 and WH Smith. Customers that require assistance should then present a special assistance transit form to the staff on the Information Desk. The desk has a lowered section for ease of communication.
Those requiring wheelchair assistance who do not have helpers travelling with them will be provided with help from our airside operations team or customer service team. They will help customers through security search and onto the aircraft and also on their return to Newcastle International Airport.
To assist the airline handling agents and the airport team you are advised to contact the airline or tour operator you are traveling with to inform them of any special assistance at least 48 hours before arriving at the airport and ideally at the time of booking.
Those customers who require special assistance but not wheelchair assistance should be aware that this is the responsibility of the airline handling agents and that any requests for assistance should be booked in advance. This should be further communicated when checking-in.
Wheelchairs and specialist vehicles for easy access to aircraft are available on request and are free of charge. There are limited spaces in these vehicles and only one helper can travel on the cabin lift (children are exempt).
There are disabled toilets with alarm cords on all levels and the location of these toilets can be obtained from the Information Desk or through clearly displayed signage in the terminal.
There are payphones throughout the airport that are at a lowered height.
The security search area, departure lounge and departure gates are situated on the upper floor of the terminal building and are accessible by lift. There are escalators and two lifts to assist customers.
Only dogs accompanying customers who require them for assistance are allowed in the terminal.
Our vision is to provide a first class service to all of our customers.
Please call 0871 882 1121 prior to arriving at the airport, if you have any queries regarding special assistance.
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